Information on COVID–19

Orders are currently being dispatched as normal. 
It is possible that delivery times will be delayed due to travel restrictions set by governments. We will do our best to get your items to you as soon as possible.

Frequently Asked Questions
Last updated: 09 May 2020
A letter from our CEO

Dear long-time customers and those of you who are discovering us for the very first time...

Everyone at Popsa is following news of the COVID-19 pandemic with concern, as we’re sure you are.

Our head-office staff are working from home, and we’re keeping a close eye on our shipping operations.

It’s been an unsettling few months for everyone. But from a personal point of view, it’s also been lovely to see people chipping in wherever they can to make this experience better for everyone around them.

Everything here is business as usual.

We’re still printing and shipping photobooks, so if you want to send a gift or treat yourself, we’re here for you. And as always, our team are on-hand if you have any questions.

But in the meantime, stay safe and look out for each other.

Liam Houghton  
CEO, Popsa

Coronavirus

Your Questions Answered

Is Popsa still open for business at the moment?

Yes.

Everything is operating as normal but the average time it takes for orders to arrive is longer than it was prior to the pandemic.

How does COVID-19 affect production times?

Usually, it takes around 3 or 4 business days to make a photobook – this is to account for both the manual work involved in the manufacturing process, as well as the time it takes for ink to dry and glue to set.

However, production times have increased to around 5 business days so that we can have fewer people working in our printing facilities at any one time. This allows the people making your books to always stay at least 2 meters apart.

We now have additional updates in the app to inform you of exactly where in the process your items are. For example, you'll receive a notification when your photobook is drying, and another one when it's being packaged.

How does the pandemic affect deliveries?

Deliveries to affected areas are still arriving, but often with delays of a week or more.

We are seeing slower shipping times in most countries, but some are experiencing more severe delays than others.

For example, orders to addresses in the UK, Germany and the U.S. are typically arriving with only mild delays.

However, our customers are telling us that deliveries to Italy, Spain and France are the most impacted. Everything does arrive, but some orders are taking around 3 weeks to get through. This is due to local policies such as postal services only working for 3 days per week in an effort to observe strict social distancing.

Orders going to Denmark, Sweden and the Netherlands are seeing delivery times of around two weeks.

It is impossible to accurately predict estimated arrival dates at the moment, so if you are ordering for a time-sensitive event (such as a birthday) we strongly recommend that you order several weeks in advance to allow for any delays.

Where do my items come from?

Different products are dispatched from different printing locations which is why some items ordered together arrive separately.

If you live in the United States, your order will come from a Popsa facility either on the East or West coasts.

For orders in Europe, we dispatch from two locations in the European Union.

We also have a large printing facility in the United Kingdom.

Which couriers does Popsa use for shipping?

Popsa works with a range of different postal services to deliver our products. The courier that delivers your parcel will depend on the country in your delivery address.

If you order with Standard Shipping your items will typically be delivered by a national postal system. USPS in the States, Royal Mail in the UK, PostNL in the Netherlands, DHL in Germany, and La Poste in France.

If you select a tracked shipping service, we also use internationally recognised couriers such as FedEx and UPS.

Can I catch coronavirus from handling parcels?

There is very little risk to contracting coronavirus from handling parcels, but it is always a good idea to give the parcel a wipe with disinfectant when you receive it.

The World Health Organisation (WHO) says that whilst surfaces that have come into contact with the coronavirus may remain contaminated for a short amount of time, the likelihood of an infected person contaminating commercial goods is low.

Furthermore, according to the WHO, the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.