Information on COVID–19

Orders are currently being dispatched as normal. 
Countries are easing lockdowns at different rates so shipping is occasionally delayed by a day or two. We will do our best to get your items to you as soon as possible.

Frequently Asked Questions
Last updated: 18 September 2020
A letter from our CEO

Dear long-time customers and those of you who are discovering us for the very first time...

Everyone at Popsa is following news of the COVID-19 pandemic with concern, as we’re sure you are.

Our head-office staff are working from home, and we’re keeping a close eye on our shipping operations.

It’s been an unsettling few months for everyone. But from a personal point of view, it’s also been lovely to see people chipping in wherever they can to make this experience better for everyone around them.

Everything here is business as usual.

We’re still printing and shipping photobooks, so if you want to send a gift or treat yourself, we’re here for you. And as always, our team are on-hand if you have any questions.

But in the meantime, stay safe and look out for each other.

Liam Houghton  
CEO, Popsa

Coronavirus

Your Questions Answered

Is Popsa still open for business at the moment?

Yes.

Everything is operating as normal.

How does COVID-19 affect production times?

Production times are now also back to normal. It typically takes around 3 business days to make a photobook – this is to account for both the manual work involved in the manufacturing process, as well as the time it takes for ink to dry and glue to set.

At the moment we can have fewer people working in our printing facilities at any one time. This allows the people making your books to always stay at least 2 meters apart.

We now have additional updates in the app to inform you of exactly where in the process your items are. For example, you'll receive a notification when your photobook is drying, and another one when it's being packaged.

How does the pandemic affect deliveries?

Deliveries to affected areas are still arriving, but occasionally there is a delay of a day or two.

It is more difficult to estimate arrival dates at the moment, so if you are ordering for a time-sensitive event (such as a birthday) we strongly recommend that you order well in advance to allow for any unexpected delays.

Where do my items come from?

Different products are dispatched from different printing locations which is why some items ordered together arrive separately.

If you live in the United States, your order will come from a Popsa facility either on the East or West coasts.

For orders in Europe, we dispatch from two locations in the European Union.

We also have a large printing facility in the United Kingdom.

Which couriers does Popsa use for shipping?

Popsa works with a range of different postal services to deliver our products. The courier that delivers your parcel will depend on the country in your delivery address.

If you order with Standard Shipping your items will typically be delivered by a national postal system. USPS in the States, Royal Mail in the UK, PostNL in the Netherlands, DHL in Germany, and La Poste in France.

If you select a tracked shipping service, we also use internationally recognised couriers such as FedEx, DPD and UPS.

Can I catch coronavirus from handling parcels?

There is very little risk to contracting coronavirus from handling parcels, but it is always a good idea to give the parcel a wipe with disinfectant when you receive it.

The World Health Organisation (WHO) says that whilst surfaces that have come into contact with the coronavirus may remain contaminated for a short amount of time, the likelihood of an infected person contaminating commercial goods is low.

Furthermore, according to the WHO, the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.