Are you having a problem with the app, or is there an issue with your print?
View our helpful guides or contact our support team.

About your order

  • How long does it take for delivery?
  • Do I need to be at home?
  • What if my print is damaged?

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Forgot Password?

Open the app and go to the login screen, then follow the password reset link for instructions.

How do I apply a voucher code?

Simply enter your voucher in the space provided on the Basket page. The price will be updated to take your discount into account.

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Top Tip

Once you've successfully placed an order, make sure you wait until all your photos have uploaded before closing the app.

We can't print your order until all of the images in your photobook have been uploaded.

How can I crop the photos in my print?

We do our best to make sure that no-one's head is cropped out, but sometimes it's just not possible to fit everyone in the available space. For times like that you can use our edit tool to manually position any photo.

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Customer Support

Still have a question? Check out the frequently asked questions below, and if you're still having no luck please contact our support team. We'll get back to you as soon as possible.

How do I add text to my photobook?

Adding text to your book is super easy. Simply tap on the ••• icon at the top of each page, then tap 'Add Caption'.

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How can I change the order of the pages in my photobook?

Simply tap the pages button at the bottom of the print layout, then drag the pages around until you're happy.

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How do I move my photos around the print layout?

It's really easy to move your photos around. We call it 'drag-to-swap' and it's just as simple as it sounds!

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Did you know?

Once you've ordered, your card and address details are securely stored for next time.

You can remove cards or addresses on the 'My Account' page, accessed via the main menu.

Swipe left on an address or hold down on a card to remove.

How do I change a page template?

Tap the icon above each page to open the template options. There is a wide variety of templates to choose from.

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Frequently Asked Questions

We answer some of the most commonly asked questions about our products, using the app, and fulfilling your order.

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Rate the app    ★★★★★

If you like using Popsa, we'd really appreciate a review on the App Store.

Our hard-working team back at HQ love reading your feedback.

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How do I change the colour scheme of my print?

Wether it's a vivid colour to make an impact or a leather texture for a touch of class, we have hundreds of different themes to choose from.

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We accept Apple Pay in all territories we delivery to.

We also accept credit/debit cards from Visa, Mastercard and American Express.

How can I duplicate my print?

Want to order the same print without making it again from scratch? Simply duplicate any of your creations by holding down on its thumbnail.

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How do I add more pages to my photobook?

If you've run out of space, you can add additional pages to your photobook. Simply tap the upgrade button at the bottom of the print layout.

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